What are the shipping times for your products?
We take 2 to 4 days to process your order and then 2 to 3 weeks to deliver it to you.

Do you ship worldwide?
Yes, absolutely. We ship worldwide.

Where do we ship your product from?
Our offices are located in Montreal, Qc, Canada. Our international warehouse is located in Beloeil, Qc.

Do you provide product tracking information?
Yes, wait 3 days after your order and ask us by email at Admin@mc-alerte.com

Some items are missing from my order, what's happening?
Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: Admin@mc-alarm.com and we will send you a similar replacement item as soon as possible.

Where are you located?
We are located in Montreal, Qc, Canada

I still haven't received my order. Why is it taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at: Admin@mc-alerte.com

Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the call is made within 30 days of the order date and the product(s) concerned are not on sale. . For more information, please read our refund policy by clicking on the following link: https://canordi.com/pages/return-policy