RETURNS
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Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in the original packaging.
The return of certain types of goods is not permitted. For example, perishable products, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
*Any item not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or denied.
If approved, your refund will then be processed, and your credit card or original method of payment will automatically be credited within a few days.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, please contact us at admin@mc-alerte.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at admin@mc-alerte.com and send your item to: 505-8300 boul saint laurent, Montréal, QC, H1N 3W6, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves with the intention of delivering it to you later, please know that we will send a refund to the gift giver and he will know about your return.
Shipping
To return your product, you must send it to the following postal address: 1404-8125 boul saint laurent, Montréal, QC, J4X 0C3, Canada.
You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for you to receive your exchanged product may vary.
If you are shipping an item over $75, we recommend using a tracking service or insuring your shipment. We don’t guarantee that we will receive your returned item.
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Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in the original packaging.
The return of certain types of goods is not permitted. For example, perishable products, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
*Any item not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or denied.
If approved, your refund will then be processed, and your credit card or original method of payment will automatically be credited within a few days.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, please contact us at admin@mc-alerte.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at admin@mc-alerte.com and send your item to: 505-8300 boul saint laurent, Montréal, QC, H1N 3W6, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves with the intention of delivering it to you later, please know that we will send a refund to the gift giver and he will know about your return.
Shipping
To return your product, you must send it to the following postal address: 1404-8125 boul saint laurent, Montréal, QC, J4X 0C3, Canada.
You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for you to receive your exchanged product may vary.
If you are shipping an item over $75, we recommend using a tracking service or insuring your shipment. We don’t guarantee that we will receive your returned item.